MARKETING RESEARCH
Simply, marketing research is systematic
efforts for the solution of marketing problems. It covers the field of
problems, techniques and other aspects of marketing and related decision-making
and other implementation. In fact, the subject of marketing research is the
result of consumer-oriented marketing. Marketing research links the
organisation with its market environment. In involves specifying, gathering,
analyzing and interpreting information to help the management to understand the
environment, identify problems and opportunities, and develop and evaluate
courses of marketing action. It is a composite term which relates to all
research activities and functions of marketing.
It
would be useful here to study some definitions of marketing research. According
to J.B. Giles, marketing research is, “The objective and systematic
collection, recording, analysis, interpretation and reporting of information
about existing or potential markets, marketing strategies and tactics and the
interaction between markets, marketing methods and current or potential
products or services.” In the words of Clark and Clark “Marketing
research is the careful and objective study of product, design, markets and
such transfer activities as physical distribution and warehousing,
advertisement and sales Marketing.”
The American Marketing Association
has defined marketing research as “The systematic gathering, recording and
analyzing of data about problems relating to the marketing if goods and
services.” This committee has defined it in a new sense that marketing research
is the function which links the consumer, customer, and public to the marketer
through information-information used to identify and define marketing
opportunities and problems; generate, refine, and evaluate marketing actions;
monitor marketing performance; and improve understanding of marketing as a
process.
Marketing
research specifies the information required to address these issue; design the
method for collecting information; managers and implements the data collection
process; analyse the result; and communicates the findings and their
implications. Philip Kotler defines it as “Marketing research is the
systematic problem analysis, model building and fact finding for the purpose of
improved decision-making and control in the marketing of goods and services.”
He further states that ‘marketing research is the systematic design,
collection, analysis, and reporting of data and findings relevant to a specific
marketing situation facing the company.’
According
to Ronald and Ted, “Marketing research may be defined as the systematic
gathering, recording and analyzing of data about problems relating to the
marketing of goods and service under essentially non-recurring conditions. David
and Wales say that ‘Marketing research is the branch of marketing
intelligence that conducts specific inquiries into problems in order to guide
decision.’ Green and Tall feel that ‘Marketing research is the
systematic and objective research for analysis of information relevant to the
identification and solution of any problem in the field of marketing.’ Luck,
Wales and Tylor have the same view. According to them, “Marketing research
may be defined as the application of scientific method to the solution of
marketing problems.” Crist views that ‘Marketing research is the
systematic, objective and exhaustive research for and study of the facts
relevant to any problem in the field of marketing.’
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