ESSENTIAL OF AN
EFFECTIVE MARKETING ORGANISATION
In order to create a sound marketing organisation,
the following principles may prove helpful:
(1) Principle of
Objective: The
objective of the enterprise influence the organised structure, Therefore, the
objectives should be clear and well-defined and the structure should be geared
to achieve these objectives.
(2) Principle of Specialization: The total task should be divided in such a manner that the work of every
individual in the organisational is confined to performance of a single leading
function to achieve the specialization.
(3) Principle of Unity
of Command: No
single person can serve two bosses at the same time. Therefore, each person
should receive orders from only one superior and be accountable to him. This is
necessary to avoid the problem of conflict in instruction which may cause
frustration, uncertainty and divided loyalty.
(4) Principle of Unity
of Direction: There
should be one objective and one plan for a group of activities having the same
objective. Unity of command facilitate unification and coordination of
activities at various levels.
(5) Principle of
Scalar Chain: Authority
and responsibility should be in a clear and unbroken line from the highest
executive to the lowest executive. As far as possible the chain of command
should be short.
(6) Principle of
Delegation: Adequate
authority must be delegated to each manager to enable him to accomplish the
task assigned. Authority should be delegated to the lowest possible the chain
of command should be short.
(7) Principle of
Parity of Authority and Responsibility: Authority and responsibility must be coextensive.
The responsibility expected from a position should be commensurate with the
authority delegated to that position.
(8) Principle of
Flexibility: The
organisation should be flexible enough to adapt the changing environment and
permit expansion and diversification without disruption in basic design.
(9) Principle of
Simplicity: The
organisation structure should be as simple as possible with minimum number of
levels. Complex organisational structure with large number of levels leads to
problems of coordination and communication.
(10) Principle of
Balance: The
Various parts of the organisation should be kept in balance and none of the
function should be given undue emphasis at the cost of others. There should be
proper balance between line and staff position, centralization and
decentralization and vertical and horizontal dimensions.
(11) Principle of
Exception: As
manager at the senior levels have limited time, only matter of exceptional
nature should be referred to them and the subordinate at lower levels should
deal with routine matter. This will enable people at the higher levels to
devote more time on important issues.
(12) Principle of Span
of Control: No
executive should be allowed to supervise more subordinate than he can
effectively manage on account of limited time and ability. The exact number of
subordinate will pray from person to person depending upon the nature of the
job and ability.
(13) Principle of
Absoluteness of Responsibility: The responsibility of the subordinate to his
superior should be absolute. No person can escape responsibility for the
organisational activities of his subordinates.
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